Customer Service & Sales

These qualifications cover Levels appropriate for learners at any stage of a career in Customer Service & Sales, from those who are just starting out - handling customer queries - to those responsible for an organisation's overall customer-service strategy - analysing customer feedback and planning improvements.

This qualification provides learners with the skills and knowledge required to successfully work in customer services. It will also build learners’ knowledge of the principles of customer service.

Requirements

This course is open-entry. There are no prerequisites for entry.

Our level 2 Customer Service qualification is for candidates who undertake a customer service role and recognises that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing. This training is at the supervisory and managerial level

Requirements

Customer Service & Sales Level I, OR
Experience in Customer Service & Sales, OR
A combination of related expreience and qualification

This Customer Service & Sales Level 3 course is designed to help learners understand and appreciate the need for quality customer service within companies at the supervisory and managerial level. With modern technologies, the requirements and constructs of customer service has changed and the course teaches students how to create a quality, customer-orientated service within a variety of businesses.

Requirements

Customer Service & Sales Level II, OR
Experience in Customer Service & Sales at the supervisory level., OR
A combination of related expreience and qualification

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Start Date	August 30, 2021
Schedule	TBA
Course Duration	3 months
Enrollment Fee	JMD $1,500
Course Tuition	JMD $30,000
Award Type	Certification